It will take 1-2 business days to process your order after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders on the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). Once your order ships, you will receive a confirmation e-mail with the tracking link. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses or unverified details are provided with your order, it may delay processing by 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information before checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided; however, it is up to the delivery courier to decide if the package is safe to leave in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s).
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare cases, the tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time. After we have shipped your order, it will take 5-10 days to arrive at your address.
International Taxes And Duties
We will pay you all customs duties or EU taxes, so you don’t have to pay any taxes.
Wrong Address Disclaimer
It is the buyer’s responsibility to ensure that they enter the shipping address correctly. We do our best to speed up processing and shipping times. Hence, there is a very small time gap between canceling/changing your order or changing the address of your order. If you decide to change your shipping address, please write to us at [email protected] as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will be able to do so, as there are varying time limits for when we can do so.
If it’s too late for our team to make changes to your order, we can only wait to see if the package gets returned to us. If it gets returned to our warehouse, we can ship it to the correct address or provide you with a refund.